Refund Policy

Last updated: 22 September 2026

Our products are downloadable digital ebooks. Because access is normally supplied immediately after confirmed payment, purchases are generally final once a valid download has been delivered or accessed. This does not remove any rights or remedies you have under applicable Nigerian consumer-protection law.

When a refund or replacement may be available

Please contact us if:

• You were charged more than once for the same order.
• Payment succeeded but the ebook was not delivered and we cannot resolve delivery.
• The supplied PDF is corrupt, materially incomplete or cannot be opened and a working replacement cannot be provided.
• The product is materially different from its description.
• The transaction was unauthorised, subject to reasonable verification.

Change-of-mind requests

We normally cannot refund a change-of-mind purchase after the download has been delivered or accessed. Before purchase, please review the title, description, format and price carefully. Any restriction affecting refund eligibility will be disclosed before checkout.

How to request help

Email admin@purecaritashub.com or WhatsApp +234 806 118 0186 with your order number, purchase email and a clear explanation of the issue. Please contact us promptly, preferably within seven days of purchase. This timeframe does not limit any longer right available under law.

Resolution

We may first provide a corrected file, fresh download link or technical assistance. Approved refunds are returned through the original payment method where possible. Bank or payment-provider processing times are outside our control.

Consumer rights

Nothing in this policy excludes liability or statutory remedies that cannot lawfully be excluded.